Shipping & Delivery
It can take up to 2 working days (for special products -like chemicals- 2-3 days) to ship your order, provided we have stock. We do not ship on weekends or bank holidays . If you order over a weekend or bank holiday, your order will ship within the next 2 working days, depending on the weekend's backlog. If an item is presented on the web site, we have stock.
The delivery window is set at the checkout, and is the amount of time from when your order is dispatched from our premises to when it is received by you.
Generally, our cut off time is around 1pm. If you are in a hurry, make the order online and then call us to confirm it'll go out that day. If it can't, you can cancel your order over the phone.
Shipping costs are displayed in the basket after choosing a shipping method. The costs shown are dependent on the total weight and value of your order. If you have any queries about the costs of shipping please email us.
Prices include insurance and packaging unless otherwise indicated.
Methods & Insurance
When ordering via the online catalogue, you will be presented with various shipping options for each product. We can ship via (UPS, Fed-Ex, TNT, APC etc) or for UK inland shipments we generally use APC . All shipments are insured for the full cost of the goods value, the cost of insurance is included in the charge for postage and packing, unless the goods are unusually large or bulky, then special charges will apply.
All goods are packed for air freight in shock proof packaging, transit damage is the responsibility of the carrier and must be reported immediately to the carrier's representative. We will process your claim for damaged goods, but claims will only be accepted if you have reported the damage to the carrier. In the case of couriers or shipment methods that require a signature on delivery, it is important to note on the signature sheet that the goods have been delivered with damaged packing or wrapping. Please if at all possible photograph the damage before opening the package.
We have a very good record of recovery of costs from carriers where these simple instructions have been followed.