Customer Service Statement
When you contact us we will do our best to answer your questions without delay. That means ensuring you can get through to us on the phone quickly and ensuring that , wherever possible, your emails are responded to on the same day as we receive them. If we cannot resolve an issue within the day, we aim to keep you informed of progress and to be honest about what is happening.
We commit to providing you with relevant online support resources that help you get the most from the products we offer.
- For own brand products we will provide on-line technical support forums.
- For key products, where possible we work with originating suppliers who run similar support forums.
We commit to helping you resolve technical issues to your satisfaction.
Our most common (and quickest) method of support is via our support forums. However some products / components are better supported via email. You can submit request via firstname.lastname@example.org. If you don’t understand our response or are not satisfied, just say so. Reply to the email from us and tell us what else we can do to help. We’ll work with you until all of your questions are answered and we’ll try to ensure that you are 100% satisfied.
We commit to calling you.
If we feel that an email or a response on a forum is not the best medium of communication to resolve an issue, we’ll call you to talk you through things and ensure that nothing is open to mis interpretation….as can sometimes happen with email.
We commit to being polite, patient, and thorough.
We know that if you’re contacting support, then you’re probably already frustrated with something and we don’t want to add to that frustration.
We commit to listening to your feedback. You can help to shape the future of the products we offer. We want to keep you happy and we’re committed to helping you achieve success with your projects.
These links may assist you.